LifeframeTerms of Service
The simple business terms under which Lifeframe Studio delivers memorial tribute videos to funeral homes.
The simple business terms under which Lifeframe Studio delivers memorial tribute videos to funeral homes.
Last updated: 2026-05-19
These Terms govern Lifeframe Studio's ("we," "us") production and delivery of memorial tribute videos to funeral homes ("you," "your"). By submitting photographs and biographical information to us, you agree to these Terms on behalf of your funeral home.
Per delivered order: a memorial tribute produced from photographs and biographical text you supply, delivered via a private link and downloadable files. We professionally restore each supplied photograph (upscale, sharpen, color-correct, face reconstruction) and deliver two formats built from the restored set: a 5–6 minute restored photo montage and a 6–8 minute living-motion version, both 16:9 MP4 (1920×1080 at 24fps), sized for service-room display. Every order also ships a 60–90 second 9:16 vertical sharing companion (1080×1920 at 24fps) built from the same photo set, included free. Length, music, and aspect-ratio defaults are selected at intake.
The first delivered memorial tribute for every new funeral home customer is provided at no charge — both formats (plus the 9:16 sharing companion), with every supplied photo restored, of an actual family case you supply, not a fictional demo. No card on file is required and there is no minimum-commitment obligation: if the family is not satisfied or you choose not to continue, you owe Lifeframe Studio nothing and we delete the source files on request. Every order after the first-free order is billed at the wholesale rate in §3. The first-tribute-on-us policy applies once per legal funeral home entity, identified by funeral-home name and primary contact email; we reserve the right to decline a second "first-free" order for an already-served entity operating under a new name.
If the family is not satisfied with the final tribute, we refund the full amount paid for that order and delete the files from our systems. You must communicate this dissatisfaction within 14 days of delivery. We do not require an explanation, but we appreciate one — it helps us improve the product.
You grant Lifeframe Studio a limited license to process the photographs and biographical text you supply solely for the purpose of producing the requested video. We do not claim any ownership of the photographs, the biographical text, or the finished video. The video belongs to you and the family — render it, edit it, share it, host it, display it. Sell physical copies to the family if you do that. The only thing we ask: don't represent the video as having been produced by someone other than Lifeframe Studio.
These are hard product-scope limits, not negotiation points.
You represent and warrant that you have appropriate authorization from the family (or the deceased's estate) to share their photographs and biographical information with Lifeframe Studio for the purpose of producing a memorial tribute video. We do not contact the family directly to verify; we rely on your representation.
We handle customer-supplied materials per our Privacy Policy. In summary: not shared with third parties, not used for AI training, deleted 30 days after delivery (or sooner on request).
We target 24-hour delivery from receipt of complete intake materials. We do not guarantee delivery within any specific window. If a render is delayed beyond 72 hours from intake, we will notify you proactively and offer to refund any payment made for that job.
Lifeframe Studio's total liability for any claim related to a delivered video is limited to the amount paid for that video. We are not liable for indirect, incidental, or consequential damages. We are not liable for losses arising from your funeral home's relationship with the family, including any markup you charge the family above our wholesale rate.
You agree to indemnify Lifeframe Studio against any claim by a family member or other third party arising from the use of photographs or biographical information you supplied to us, where such use was within the scope of these Terms.
Either party may terminate this relationship at any time, for any reason, by emailing the other. There is no notice period. Unpaid invoices for delivered videos remain due. We will complete any in-progress render or refund the payment.
Any dispute will be governed by the laws of the State of Nevada, and we both consent to the exclusive jurisdiction of the state and federal courts located in Clark County, Nevada. Before filing a claim, we both agree to first attempt to resolve any dispute by good-faith email communication.
We may update these Terms with 30 days' email notice to active customers. The updated Terms apply to videos commissioned after the effective date. Already-delivered videos remain governed by the Terms in effect at the time of delivery.
[email protected]
Lifeframe Studio
12124 Montura Rosa Place, Las Vegas, NV 89138