LifeframeFrequently asked questions
The questions funeral directors ask most often. If yours isn't here, email [email protected].
The questions funeral directors ask most often. If yours isn't here, email [email protected].
Yes. The first delivered memorial tribute for every funeral home is $0 — both formats, rendered from an actual family case, not a fictional demo. No card on file. No minimum commitment. No fine print. We offer this because we want you to ship the first one to a real family with zero risk — that's the only way we know to prove the work clears your standard. Every order after the first is our founding-home rate of $20 — both formats, every photo restored.
No. The product is motion synthesis on still photographs — soft breath and held warmth. We don't generate or animate the deceased's voice, and we don't offer voice cloning as a premium tier. Federal and state digital-replica laws (the federal NO FAKES Act, Tennessee's ELVIS Act, New York's S5959) are an additional reason we hold this line, but the primary reason is simpler: voice is a different product from a motion-on-photograph tribute video, and the family deserves a clear deliverable rather than a configurable feature menu.
The minimum that brings a photograph to life without being uncanny. Soft, even breath. A gentle held expression. We don't animate a smile that wasn't in the photo, don't invent eye movement that wasn't there, don't have the person speak or laugh. The visual reference is closer to Apple's Live Photos than to a generated avatar.
30 to 50 photographs, ideally chronological — childhood, young adult, mid-life, recent, plus the everyday in-between shots. Faded prints, phone snapshots of framed photos, low-resolution scans — all fine; we restore every one (sharpen, color-correct, reconstruct faces) before building the tribute. If the family is closer to 25 or pushing 60, talk to us — we can work either way.
Yes — every photo, on every order, at no extra charge. We upscale, sharpen, color-correct, and reconstruct faces degraded by age, low resolution, or a phone snapshot of a framed print on the wall. Restoration recovers what the photograph already held — we never paint on a smile, a glance, or a detail that wasn't there. It's why we say "send the whole shoebox," even the rough ones.
Every order ships two formats from the same restored photos: a 5–6 minute Restored Photo Tribute (the montage for the service room) and a 6–8 minute Living Motion Tribute — both 16:9, sized for projection during the memorial service. Every order also ships a 60–90 second 9:16 vertical sharing companion, built from the same photo set, that families can pass around on phones afterward. All of it is included; you don't pick one or the other.
24 hours from the moment we have the photos and basics. We try to deliver on Friday for families with weekend services and overnight for families with weekday services.
That's your decision. Our founding-home rate to the funeral home is $20 per order — both formats, every photo restored. Most funeral homes offer this to families at $249–$299 — comparable to a traditional tribute video package, but at a service-length deliverable with restoration and two formats rather than a 90-second short.
Early drafts of this product included a higher-priced tier that trained a custom AI model on the deceased's face to enforce identity consistency across life stages. We dropped that tier in May 2026 — when funeral homes supply real family photographs, identity consistency comes from the photos themselves. The custom-training step was solving a problem that doesn't exist in production. Both formats, one price, one quote. The voice-clone tier remains explicitly deferred, separately, on regulatory and ethical grounds.
Full refund and we delete the file from our systems. No questions, no friction. We'd rather refund than ship a memorial the family isn't happy with — reputation in this industry is everything, and ours starts at zero.
Revisions are included free within 48 hours of delivery. Most renders don't need one; the most common ask is swapping the music or re-ordering a photo. We'd rather absorb the occasional revision than have funeral homes hesitate to ask.
No. We deliver an MP4 file plus a private streaming link that's good for 30 days, then we delete the file from our delivery server. You give the family whatever delivery method fits your funeral home — a USB drive, an embed on your tribute page, a private link. The video is theirs to keep.
Paid videos do not. Free samples have a small, subtle "lifeframe.studio — sample" mark in a corner, removed in the paid render. You can also opt-in to add your funeral home's logo as a corner overlay — no charge.
Yes — with the family's permission. The video is theirs (and the funeral home's, per your service agreement with the family). We don't claim any rights to it. If a family wants their finished tribute hosted on your funeral home website indefinitely, that's between you and them.
The primary deliverable is 16:9 horizontal (1920×1080 at 24fps), sized for service-room TVs and projectors — that's the format funeral memorial slideshows have historically used during the service itself. Every order also includes a 60–90 second 9:16 vertical sharing companion built from the same photo set, so the family has something to pass around on phones in the days after the service. Both formats come with every order; no upcharge.
Five ways. (1) Every photo restored. Upscaled, color-corrected, faces reconstructed — not a one-click "enhance" filter on un-restored photos. (2) Subtle motion. Tukios automates a Ken Burns-style slideshow — pan and zoom over still photos. We add gentle motion to each photograph itself: a soft breath, a held warmth. (3) Service-length deliverable. A 6–8 minute render sized for in-service projection, not a 90-second short. (4) Tight product scope. Motion constraints written into the terms. No voice tier, no add-on feature menu. (5) Per-order, not bundled. Not a website-hosting platform you have to sign up for. You pay $20 per delivered order — both formats, every photo restored — period.
No. The founder is an independent technologist who built the underlying video pipeline and chose to serve funeral homes specifically — the product-scope limits (every photo restored, motion only, no voice synthesis, no invented expressions) reflect that focus. See About for the longer version.
HIPAA doesn't apply to Lifeframe Studio. We are not a covered entity or a business associate of one. We handle family-supplied photographs and biographical text — not protected health information. We do, however, follow the practical equivalent: no third-party data sharing, files deleted on request, encrypted in transit. See our privacy policy.
The studio is an independent US-based operation. We're not a Carlyle/Vista-backed multinational and we're not a venture-backed startup. We're a small, dignity-first vendor with one job: a tribute video the family is grateful for. See contact for our address.